Customer Service

Here for your health.

Making it easier to get the care you need when you need it is what we do. Our Customer Service team is right here in the Bay Area, ready to help you find a doctor and answer questions about medical benefits and services. 

Brown & Toland Customer Service is open from 8 a.m. to 5 p.m., Monday through Thursday. On Friday, we’re open from 9 a.m. to 5 p.m.


Or, send us a note using our online form


Deaf individuals may use one of the California Relay Service telephone numbers:  

711 (TTY/voice)

1.800.735.2922 (voice)

For Spanish, 1.800.855.3000 (TTY/voice)