Frequently Asked Questions
Providing you with the answers you need
A Primary Care Physician is the doctor you select to be your main doctor if you enroll in an HMO plan. Your PCP works with you to make decisions about your care and to recommend specialists when medically appropriate. Your PCP plays many roles – primary caregiver, health care advisor, coordinator of specialty care and patient advocate – and can include:
- Family/General Practitioners (doctors who treat patients of all ages)
- Internists (doctors who treat adults and may have a subspecialty)
- Pediatricians (doctors who treat children)
It’s easy to find a Brown & Toland PCP with Find a Doctor. You can search by name or specialty, get directions and more.
People in PPO plans can usually go directly to any specialist but pay less when they see one in their health plan’s network.
For example, an authorization could be required for specialist care to make sure it is a medical necessity and covered by a patient’s health insurance. Authorization requests are initiated by your PCP and typically processed within 14 days, except in urgent situations.
Call your doctor for:
- Medical problems or questions
- Referrals to specialists (if you have an HMO)
Call your health plan for:
- Prescription drug and other benefit coverage information
- To change your PCP or your address
- To obtain an insurance ID card
- Information about your premiums
Call Brown & Toland Physicians at 415-972-6002 if you have questions about our doctors or services.
For all other urgent care matters, there is a doctor on call at your physician’s office 24 hours every day.
The on-call doctor will advise you what to do next. After any health crisis, it is important that you call your physician’s office, within 48 hours if possible, so that your doctor can be involved in your care.