Non-Discrimination Notice

Brown & Toland Physicians (Brown & Toland) complies with applicable Federal civil rights laws and does not discriminate based on Member enrollment in a Health Benefit Plan, race, color, creed, national origin, ancestry, religion, marital status, age, disability, sex, payment source, state of health, need for Health Services, status as a litigant, status as a Medicare or Medicaid beneficiary, sexual orientation, gender identity, or any other basis prohibited by law.

Brown & Toland does not exclude people or treat them differently because of Member enrollment in a Health Benefit Plan, race, color, creed, national origin, ancestry, religion, marital status, age, disability, sex, payment source, state of health, need for Health Services, status as a litigant, status as a Medicare or Medicaid beneficiary, sexual orientation, gender identity, or any other basis prohibited by law.

Brown & Toland:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Customer Service.

If you believe that Brown & Toland has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Customer Service
1221 Broadway, Suite 700
Oakland, CA 94612

Toll Free: 1-800-225-5637
Local: 415-972-6002
TTY: 1-800-735-2929

You can file a grievance by mail or by phone. If you need help filing a grievance, Customer Service staff are available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Download the Brown & Toland Physicians Nondiscrimination Notice (PDF)